Option 2 · Your people. Our operations.
Halora Hybrid.
Your team looks after the clients. Halora takes care of the day-to-day property management.
Trusted by agencies across Australia
01 · Who does what
Your people. Our operations.
You look after your clients. Halora handles the work behind the scenes.
Agency principal
Owns the business, brand and client relationships
1 × BDM / leasing
- New managements
- Leasing and opens
- Rental pricing
- Renewal pricing
1 × Property manager
- Owner relationships
- Application approvals
- Maintenance approvals
- Final inspection / bond calls
Shared receptionist
Answers general enquiries across sales and property management, using a live view of Halora’s platform.
Halora operations
- Applications & leasing admin
- Maintenance coordination
- Arrears & tenant management
- Inspections & compliance
- Renewals & vacates
- Bonds & trust accounting
- Trade accountability
- Live tenant enjoyment score
Halora team + technology + accountability
02 · The workload
Fewer tasks. More time for clients.
Traditional agency
4 property managers
Each manages clients, admin, coordination and follow-up.
With Halora
1 agency PM
+
Halora operations
Takes on the operational workload of the PM team.
Your PM focuses on relationships and decisions, not chasing tasks.
Illustrative only. BDM/leasing and shared reception stay in both models. Actual capacity and savings need to be checked for your agency.
03 · Not just offshoring
Offshoring moves tasks.
Halora removes the workload.
Less supervision. Clear accountability. More client time.
Local team
Traditional offshoring
BDM, PM, reception
Halora Hybrid
BDM, relationship PM, reception
Remote team
Traditional offshoring
Extra hands. Still your workload.
Halora Hybrid
Our team. Our responsibility.
Tasks
Traditional offshoring
You delegate. You supervise.
Halora Hybrid
We own it. We finish it.
Client relationships
Traditional offshoring
Your agency
Halora Hybrid
Your agency
Maintenance
Traditional offshoring
Remote team follows up; PM chases owners, seeks instructions, responsible for outcomes.
Halora Hybrid
Halora coordinates and executes to completion
Trade accountability
Traditional offshoring
Rests with your property manager.
Halora Hybrid
Inbuilt trade rating system with alerts.
Arrears
Traditional offshoring
Remote team sends messages. Responsibility rests with you to monitor and escalate.
Halora Hybrid
We manage to resolution.
Renewals
Traditional offshoring
Remote team prepares; PM actions,
Halora Hybrid
Agency sets price; Halora executes
Accountability
Traditional offshoring
The work is still yours.
Halora Hybrid
Operations are ours.
Data privacy
Traditional offshoring
Overseas handling. Liability and risk held by your agency.
Halora Hybrid
Stored in Australia. Risk and liability rests with Halora.
Main benefit
Traditional offshoring
Move the tasks.
Halora Hybrid
Remove the workload.
Your clients. Our workload. Our accountability.
Australian storage does not mean zero privacy risk. Your agency’s legal privacy obligations still apply.
Your people. More time to grow.
Your partner app
Focused on growth.
Win new landlords. Build owner relationships. Halora handles the daily operations.
Built by operators
“We know the value of a great rent roll, and exactly what it takes to manage one well.”
Built on experience. Led by Suzannah Toop.
With 14 years leading property management and experience overseeing more than $1 billion in residential property, Suzannah understands both the value of a rent roll and the complexity of managing one.
Having built property management technology since 2015 and completed an executive program at Stanford in 2024, she created Halora to bring together two specialists: agencies focused on growth and relationships, and a dedicated team focused on delivering exceptional property management.
The next move
Let’s map out
your Hybrid model.
Bring your current team structure and operational workload. Together, we can define responsibilities, agreed authority and what Hybrid could look like for your agency.